option | details
UC Client Manager Desktop Application
Instant Communications Unified for the Real-Time enterprise!
Real-Time Enterprise
Many organizations today are “extended enterprises”, networked organizations comprised of employees, suppliers, partners and customers! The ability to communicate in real –time defines their competitiveness and survival in the business world.
Competitive advantage is no longer a single core capability: It is about knowledge workers vs the knowledge of competitive workers, and the productivity and responsiveness of sales and support staff versus the competitor’s.
Extended enterprises need communication tools in order to be agile and competitive, they need tools that enable them to make quick, informed decisions by accessing resources both data and management in real-time!
Instant real-time communications for the real-time organization will be one of the key technological innovations of the next few years. Beyond increasing productivity, it will change the way people work, enable people to work smarter, make faster decisions, and transfer and access knowledge across the extended organizations in real-time.”
Instant Communications
LINK is a real-time presence management solution for the Telephony Office-LinX unified communications platform. It delivers Live desktop communications between voice and data networks. It enables organization to know in real-time the status and availability of their workforce and provide individuals the tools to communicate with one another in real-time. Leveraging both data and wireless networks for instant text and SMS messaging from any device.
LINK is business desktop software that enables real-time instant communications between employees, customers & suppliers to enable business productivity, customer service, and cost savings.” It delivers:
- Instant messaging to any device or desktop
- Real-time secure presence and availability across your workforce
- Outlook integration for contact dialing and incoming screen pops
- Call logging and recording integrated to e-mail
- Screen pops support for Microsoft Outlook, Multiactive Maximizer, GoldMine and ACT
- CRM integration for informal call centres with API script - ie, Microsoft CRM support
- SMS text messaging from Outlook
The LINK Desktop
Linking you to real time communications - The LINK desktop is an integrated communications client, enabling knowledge workers to communicate in real-time.
The LINK desktop client integrates with Microsoft Office System applications and enterprise telephony infrastructure.
Find and connect with co-workers in “Real-Time"
In a world of communications overload where virtual working continues to increase, existing forms of asynchronous communication are no longer sufficient. LINK integrates rich communication capabilities to allow teams and information workers to more easily and efficiently communicate in real time.
- Find people you need to communicate with easily through integration of exisitng corporate directories
- Communicate seamlessly with others in different locations or time zones, with live access to users status and availability
- View rich information about a contact's availability - details about their schedule, or even their "out of office" message, using integration with Microsoft® Office Outlook 2003 and Microsoft® Exchange Server
- Avoid continually checking for colleagues' status. LINK lets you tag key contacts so you can know when they become available so you can you communicate with them more quickly
- Use 1:1 text-based instant messaging (IM) conversations that can conducted over a local or wide area network
- Integrate mobile phones for IM to SMS messaging
- Bring together all communication endpoints - Telephone, PC, Mobile etc. The enterprise telephone has been a key form of real-time communications for some time, although until today it has not been well integrated with the PC and mobile phone. LINK bridges the gap between the enterprise phone and the office network
- Initiate telephone calls with your enterprise phone directly from any windows based application, or other applications such as Outlook, without having to take the number out of one application and dial it into the phone.
- Forward your desk phone automatically, based on where you are—if you walk away from your desk, your calls can automatically be diverted to a mobile phone.
- Access phone features via the LINK desktop—accept, transfer, and divert calls or add people to the phone conversation—through an easy-to-use, intuitive user interface, rather than having to remember complicated sequences to dial into a telephone.
- See pop-up notifications for incoming calls. Integration with Outlook and your corporate directory lets you know who is calling you and whether they are online of offline. With one mouse click, you can answer the call if you are next to your phone, or, divert the call to another number such as a mobile or home phone.
Web Client System Requirements
LINK web client provides IM and presence to users who are connecting either from within the corporate network or over the Internet using one of the many supported web browsers. The LINK web client server components are deployed as part of a Telephony Office-LinX server deployment. For users, there are no client components to install; all that is required is a web browser and network connectivity to the Telephony Office-LinX server. Web client, the browser-based client for the Telephony Office-LinX server, has requirements for the systems on which the server components are deployed, and a list of supported browsers.
To use the Web Client you need
| components | requirements |
|---|---|
| Computer & Processor | Dual Intel Xeon 3.06 GHz, 1 MB Cache, 533 MHz FSB (front side bus) |
| Memory | 2 GB DDR (double data rate), 266 MHz RAM |
| Hard Disk | 18 GB of available hard-disk space |
| Network Adapter | 100 Megabit or higher network adapter |
| Operating System | Microsoft Windows 2000 workstation/XP(under 50 users) Server 2000 2003 Service Pack 1 (SP1) above 50 users |
| Supported Browsers | Internet Explorer 6.0 (SP1 recommended); Firefox 1.0; Netscape 7.2 |
| Other | Public Key Certificates for transport layer security (TLS) and HTTPS |
Contact an Esnatech UC Specialist for more information: 1-800-565-3762 or Sales@esna.com