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speechlink Key Benefits
- Increase customer satisfaction with a friendly and natural caller interface
- Decrease telecommunication costs by efficiently routing callers to their destination
- Boost employee productivity by providing single-number access to other employees' offices and alternate phones
- Deploy quickly (usually within a few days) thanks to innovative product design and structured implementation approach.
- Provide simplified management and administration
- Provide customer confidence knowing that it is the speech engine for most major PBX vendors worldwide, including Mitel, AASTRA, Teltronics, eOn Communications, and Iwatsu Voice Networks.
- Deliver peace of mind when it comes to customer service and support by delivering a complete, turnkey solution.
- Enhances organizational communications, employee productivity, and business processes with a suite of auto attendant, directory services, and self-service applications.
- Enhanced Organizational Communications – Applications for self-service information access, call redirect, automated paging and broadcast notification make it easy for employees to stay connected and current across the enterprise.
- Increased employee productivity – Empowers employees to communicate more effectively and perform basic business functions such as Password Reset on their own with unprecedented speed and ease.
- Preparedness for any situation, provides critical tools and applications (roll-call, call redirect, broadcast messaging, self-serivce information center, and more...) to support an organizations' business continuity and disaster recovery strategy.
- Cost savings, auto attendant solution enables organizations to maintain a single inbound phone number and reduce operator staffing requirements, while self-service employee applications like Password Reset decreases IT expenses.
- Employees, can simply dial one phone number and say a name to reach an individual, department or location within the organization, anytime, anywhere.
- Enables organizations to maintain a single inbound phone number by using speech to automatically route calls to any employee or department at any location.
- Automated, speech-driven call routing dramatically reduces the need for operator intervention.
- Increased emplyee productivity by reducing the time spent searching through directories, looking up out-dated contacts, punching names into touchtone systems or waiting on hold for an operator by providing single-number access to any employee, department or location.
- Reduced Cost of Ownership with the integration of SIP, costly telephony boards are no longer required.
- Provide convenient, professional, speech-driven access to people and information from any phone, anywhere, anytime.
- Allow customers to add additional speech applications that leverage Open IVR services on Telephony Office-LinX.
- Reduce telecom and operational costs
- Listen to, create, change, or delete meetings and appointments
- Accept or decline meeting request from others
- Call and manage your contacts
- Route calls to the most appropriate telephone, based on your location and availabilty
- Be notified of missed calls
- Perform interactive call screening to divert an incoming call to another person, or acknowledge a call with a brief message that is played to the caller before they're transferred to your voice mail.
- Tranfer calls from your mobile phone to your office phone and vice versa
Supported languages:
SpeechLink for Telephony Office-LinX is currently available in US English, UK English, Canadian French, European French, German, Dutch, Italian, and American Spanish. Plus, the application can be localized to support other languages on a custom basis.
Contact an Esnatech UC Specialist for more information: 1-800-565-3762 or Sales@esna.com