SpeechLinK
Key Benefits
Documentation
Presentations
Applications

SpeechLinK from Esnatech is an award-winning application for the Office-LinX Unified Communication platform.

The industry's most accurate and natural speech-enabled auto attendant/directory dialing solution available.

SpeechLinK allows a caller to speak the name of a person, department, service or location and be automatically transferred based on the availability and location of the resource. Callers are also notified of the live status and presence of the requested user; delivering greater customer service and satisfaction during the call. This SIP-based application eliminates wasted time associated with directory lookups and live operator requests.

SpeechLink uses the industry leading Nuance speech engine for superior accuracy and quality. Callers are easily routed through menu driven options and provided access to corporate information, business operations, corporate directories and configured databases for sending messages or connecting live calls. By automating caller and user transactions through speech recognition, organizations will reap the benefits of decreased telecommunication costs, increased employee productivity and enhanced corporate image.

SpeechLink services are designed to seamlessly integrate with your current phone and database infrastructure. It provides integration to all the leading corporate directory solutions as well as easy simple interface to any legacy or IP based phone solution your organization may have. The Office-LinX SpeechLink service enables enterprises to cost effectively deploy speech applications that can improve employee productivity, reduce costs, increase customer satisfaction and create new revenue opportunities. Enterprises can use SpeechLink with the Office-LinX embedded IVR service to extend existing or new voice applications, making them accessible by speech. As a result, enterprises can merge their voice infrastructure to create unified applications with both speech and voice access.

Receiving and correctly directing telephone calls is a task facing organizations of all sizes; those seeking to improve caller satisfaction levels while tightly managing costs deploy Esnatech speech enabled call processing solutions. Turnkey applications with proven success, our auto attendant/directory/contanct lookup products allow callers to simply say the name of the person or department they want to reach rather than having to remember extension numbers, lookup a name in a application, use touchtone or wait for an operator. Esnatech's SpeechLink services are built on Nuances market leading speech recognition technology, supported by a very large (>1,000,000 words) phonetically verified name dictionaries to ensure the highest possible performance and come equipped with the ability to deliver sophisticated system administration reports so that performance and usage data can be easily gathered.

SPEECH APPLICATION PORTFOLIO | Part of the SpeechLink services for Office-LinX:

SpeechLinX

Speech Assistant is a complete speech-enabled auto attendant application that enables call routing and information retrieval. Onsite and offsite employees can dial ONE number to reach SpeechAttendant, and simply speak the name of the person they would like to reach. A packaged application from Nuance, SpeechAttendant can the name of the person they want to reach. A packaged application from Nuance, SpeechAttendant can be rapidly deployed in a customer's environment within just a few days.

The highly accurate speech recognition from Nuance in SpeechLink means that you can automatically greet and direct callers with all sorts of regional accents. This application is robust, fault-tolerant, and scalable to meet the needs of large organizations, and respond to inquiries 24 hours a day, 7 days a week.

Speech Directories

Speech Directories, the industry’s most natural and accurate speech-enabled directory access service, enables employees to reach any person, department, or location across the organization by simply dialing ONE number and speaking the person's name. The SIP based service provides fast, easy employee-to-employee communication, anywhere, anytime, for increased productivity and reduced costs.

Looking to enhance organizational communications, improve business processes, and increase employee productivity? Designed for large organizations with over 25,000 directory listings, it provides directory services with dynamic capabilities like call redirect, automated paging and broadcast messaging to ensure proper call handling and effective communications.

Speech Dialer

Speech Dialer, frustrated with overloaded operators, out-of-date phone directories, and cumbersome touchtone dial-by-name systems? Boost employee productivity and reduce costs with Speech Dialer, the industry’s most natural and accurate speech-enabled contact lookup system. A SIP-based application designed for corporate communications lets employees dial one number and speak a name to reach any person, department, contact,or location across your organization and your customers, without the hassle of searching for phone numbers or waiting to speak to an operator.

Open Speech IVR

All the ROI and caller satisfaction and benefits delivered by SpeechLink are also available to companies who want to deploy custom automated workflows and IVR within their organization. Seamlessly integrates with multiple databases and applications, to provide robust and reliable call routing within your company's standards based infrastructure.

The SpeechLink IVR services are not only open standards based scripts, but it seamlessly integrates into an open platform allowing customers to better leverage their investment by providing them with a solid foundation for adding additional voice applications.

Many organizations offer so many options within their self-service IVR systems that they end up frustrating customers. Speech enabled Call Steering solutions from Esnatech provides the most accurate, cost-effective method of directing customers within a contact center. Organizations can present a unified brand by consolidating multiple phone numbers into a single access point. The result is an improved caller experience, shorter call times, fewer mis-routed calls, and higher automation for a compelling ROI.

Speech-enabled Authentication

Speech enabled security that user voice prints for authentication and access to corporate applications. This provides the highest level of security and authentication for organization that must protect the integrity of their networks.With speech authentication organizations can build advanced workflow solutions such as phone access to your GroupWare solutions and network password resets.

Voice verification is used for government, healthcare, call centers, electronic commerce, financial services, customer authentication for service calls, and for house arrest and probation-related authentication. Speech authentication not only offers significant security benefits but also offers significant convenience and cost benefits to users. Because voice authentication is based on a voice biometric, highly secure solutions can be set-up that offer a higher level of security but without users having to remember complex passwords. This is not only more secure, but from the users perspective far more convenient. Further, from a business perspective resetting passwords when people forget them or they get stolen is not only problematic from a security standpoint; it is also extremely costly. Voice authentication solves both these problems

Speech Assistance

Speech assistance provides users handsfree access to their email, contacts, and calendar. It also provides automated access with speech commands to send messages and initiate phone calls from any blue tooth device. Using state-of-the-art speech recognition technology, Office-LinX Speech Assistant is driven through a speech interface that increases employee responsiveness. Voice-activated management simplifies the task and ensures continued productivity, and complies with the hands-free mobile phone laws enacted in many states/provinces and countries.

In today's fast-paced world, we could all use some extra assistance to help us get through our day a little more efficiently. Put Office-LinX Speech Assistant to work for you and increase both your productivity and customer satisfaction. Whether you are in the office, in your car, stuck in an airport, or someplace without an Internet connection, Office-LinX Speech Assistant is at your service.

SpeechLinK Key Benefits

Increase customer satisfaction with a friendly and natural caller interface
Decrease telecommunication costs by efficiently routing callers to their destination
Boost employee productivity by providing single-number access to other employees' offices and alternate phones
Deploy quickly (usually within a few days) thanks to innovative product design and structured implementation approach.
Provide simplified management and administration
Provide customer confidence knowing that it is the speech engine for most major PBX vendors worldwide, including Mitel, AASTRA, Teltronics, eOn Communications, and Iwatsu Voice Networks.
Deliver peace of mind when it comes to customer service and support by delivering a complete, turnkey solution.
Enhances organizational communications, employee productivity, and business processes with a suite of auto attendant, directory services, and self-service applications.
Enhanced Organizational Communications – Applications for self-service information access, call redirect, automated paging and broadcast notification make it easy for employees to stay connected and current across the enterprise.
Increased employee productivity – Empowers employees to communicate more effectively and perform basic business functions such as Password Reset on their own with unprecedented speed and ease.
Preparedness for any situation, provides critical tools and applications (roll-call, call redirect, broadcast messaging, self-serivce information center, and more...) to support an organizations' business continuity and disaster recovery strategy.
Cost savings, auto attendant solution enables organizations to maintain a single inbound phone number and reduce operator staffing requirements, while self-service employee applications like Password Reset decreases IT expenses.
Employees, can simply dial one phone number and say a name to reach an individual, department or location within the organization, anytime, anywhere.
Enables organizations to maintain a single inbound phone number by using speech to automatically route calls to any employee or department at any location.
Automated, speech-driven call routing dramatically reduces the need for operator intervention.
Increased emplyee productivity by reducing the time spent searching through directories, looking up out-dated contacts, punching names into touchtone systems or waiting on hold for an operator by providing single-number access to any employee, department or location.
Reduced Cost of Ownership with the integration of SIP, costly telephony boards are no longer required.
Provide convenient, professional, speech-driven access to people and information from any phone, anywhere, anytime.
Allow customers to add additional speech applications that leverage Open IVR services on Office-LinX.
Reduce telecom and operational costs
Listen to, create, change, or delete meetings and appointments
Accept or decline meeting request from others
Call and manage your contacts
Route calls to the most appropriate telephone, based on your location and availabilty
Be notified of missed calls
Perform interactive call screening to divert an incoming call to another person, or acknowledge a call with a brief message that is played to the caller before they're transferred to your voice mail.
Tranfer calls from your mobile phone to your office phone and vice versa

Supported Languages:

SpeechLink for Office-LinX is currently available in US English, UK English, Canadian French, European French, German, Dutch, Italian, and American Spanish. Plus, the application can be localized to support other languages on a custom basis.