my ip telephone

My IP Telephone streamlines Socket Communications’ telecommunications
with Telephony Office-LinX™
Carlos Mangrobang, Vice President My IP Telephone

"Socket was demanding the Telephony Office-LinX solution for their business because of the feature set it offered. The Telephony Office-LinX drove them to a 3com platform because of the IP integration it delivered."

Company

My IP Telephone

Industry

IP Telephony Provider

Customer Profile

Socket Communications, Inc. Socket Communications (NASDAQ: SCKT) develops and distributes a broad range of data collection and network connectivity products for mobile devices such as PDA’s, Smartphones and tablet notebooks. Working collaboratively with leading Strategic Vertical Integrators, world-class 3rd party software developers and OEM's, Socket's Battery Friendly® products are proven to drive operational efficiencies, increase mobile workforce productivity, boost corporate performance, and improve customer satisfaction. Socket is headquartered in Newark, California and can be reached at 510-744-2700 or www.socketcom.com

System Integrator

MY IP TELEPHONE provides businesses with reliable & effective voice and data communications solutions. They deliver a diverse set of IP voice & messaging solutions for corporate customers. They also deliver comprehensive world-class network and telephony consultancy and professional services. www.myiptelephone.com

Business Situation

My IP Telephone needed a voice platform to satisfy the ambitious demands of Socket Communications to manage all incoming corporate inquiries and to facilitate the move out of a legacy voice mail platform.

Solutions

Telephony Office-LinX™ Enterprise Edition voice platform. It provided them the basis to build their corporate speech-enabled 800 number while delivering unified messaging to their entire staff.

Benefits

They answer callers easily and efficiently leveraging speech technology while dramatically lowering the cost to manage and process these routing calls and requests. The unified messaging enabled them to eliminate the high cost associated to servicing and managing their legacy voice-mail while at the same time increasing corporate productivity with unified messaging.

Server Technology

Telephony Office-LinX™ Enterprise Edition

Applications Solutions

IVR, Instant Messaging, Call Center, Speech Recognition, Text-to-Speech, Mobility

Socket Communications, Inc. provides a broad range of data collection and network connection products for mobile devices, including cards with Bluetooth® Wireless Technology, Wireless LAN cards, 56K modems, and Ethernet cards.

My IP Telephone was developed by Pylon Solutions, an experienced team of consultants who have been working together, leading businesses into the area of Voice-over-IP and IP-PBX technology since 1999. My IP Telephone carefully scrutinizes IP-PBX products, as well as the companies that develop them. Drawing on lessons learned in the consulting field, My IP Telephone packages solutions to fit most small-to-medium businesses - a variety of products and applications that are perfectly congruent and providing maximum productivity with minimal overhead and cost.

Socket Communications contacted My IP Telephone to explore a converged telecommunication solution to replace their antiquated system. Socket’s corporate headquarters needed a better auto attendant system to answer the increasing call volume seamlessly with ease and simplicity. All prospective sales inquiries contact the main number for information so the system had to deliver the finest in customer service and interaction. With the economy experiencing a vigorous surge of recovery, Socket saw the benefits of a new system that directly reflects their commitment to modern communication strategies.

Telephony Office-LinX’s Speech enabled auto-attendant delivered all the goods! Simple easy process to manage thousands of calls a day and process them appropriately based on simple speech commands or requests from the caller. No more lost calls, no more frustrated sales prospects only satisfied callers that are processed quickly and appropriately through the Telephony Office-LinX platform.

Socket was also not unlike many other organizations trapped in a legacy voice-mail platform that delivered no network integration, no unified messaging capabilities and had a high price to manage service and upgrade. Telephony Office-LinX allowed them to seamlessly migrate out of their legacy Octel voice mail platform into a new IP integrated unified messaging solution with little or no transition disruption. Another big issue was with their Octel system there was no way to backup the system and this was a major risk concern incase of a disaster or disruption. They operated with a fear of loosing all their messages if anything happened on the existing Octel voice mail system.

Len Ott, Socket Communications

"With 3Com and Esnatech in place, my staff can easily administer the telephony and voicemail system to add, delete, and move users. Voicemail backups can be integrated with our recovery strategy, a requirement for Sarbanes-Oxley compliance."

With the Office-LinX’s Telephone user interface emulation, Socket could emulate their existing voice mail platform dramatically reducing the amount of user training that would have been required to move to a new platform. Socket also leverages the Office-LinX solution for access to all their messages from their Microsoft Exchange accounts including remote access via pocket PC’s and cell phones. This enhances employee productivity and eliminates all barriers to easy access and response to messages from their staff.

Len Ott, Socket Communications

“A key criterion was the unified messaging capability of Telephony Office-LinX," we use the dial from contacts, and I rarely ever dial phone numbers on the phone keypad anymore. People LOVE their voice mail coming in email, we are very email centric and really like being able to manage email and voice mail together.”

Telephony Office-LinX™ Enterprise Edition

Is a real-time communications solution for enterprise customers. Whether it’s a large campus, distributed offices or a mobile workforce, this all-in-one unified communications platform featuring unified messaging, wireless connectivity, CTI call control, one-number Find Me functionality, Web access, instant messaging, speech recognition, text-to-speech for e-mail reading – and even enables callers to connect to you live when you’re out of the office!