chevrolet dealership
A Chevrolet Dealership looking to increase and improve overall communications and customer experience!
Goal
To improve communication, reducing the manual process of calling customers for notification of vehicle availability.
Application
A user account is created on the Telephony OfficeLinX platform, at the time of the vehicle check-in. The mailbox is used by the Service Manager to update the customer on the vehicle status. When the vehicle is ready for pick-up, a message is left in the mailbox of the Telephony Office-LinX server which delivers the message through an automated notification schedule.
Results
Increased customer satisfaction, and work efficiency away from phones.
Module
Telephony OfficeLinX™ 2000, Message Notification Schedules, AMIS
Size
8 ports or more
Dealer
Esna Technologies Inc. (Direct)