aizan technologies
Aizan Technologies Integrates Telephony Office-LinX™
Aizan Technologies - a Telephony and Internet based Data Processing supplier in North America, specializing in gathering data on multiple platforms such as web, telephone, WAP and fax.
Industry
Application Service Provider
Customer Profile
Aizan provides businesses with reliable & effective hosted voice and data communication solutions. They deliver a diverse set of solutions for the collection, dissemination and processing of information based on customer interactions via telephone, web, wireless, fax and e-mail. They also deliver comprehensive world-class Hosted Contact Centre and Network-level Call Routing solutions.
Business Situation
They needed a voice engine platform that could deliver scalability, reliability and customization tools to best fit each customers needs.
Solution
Telephony Office-LinX enterprise edition voice platform. It provided them the basis to build their application center and meet Custom IVR requirements.
Benefits
Roll-out custom solutions in hours vs. months all built upon the same voice engine. Providing huge savings on product roll outs as well as providing sophisticated voice solutions with no Capital expenditure for their customers.
Server Technology
Telephony Office-LinX™ Enterprise Edition
Application Solutions
IVR, Instant Messaging, Call Center, Speech Recognition, Text-to-Speech, Mobility
Sean Morris, CEO Aizan Technologies Inc.
"Esna Technologies is the jewel in the Aizan watch. Esnatech has developed and provided the key CTI solution that is at the heart of our voice solution, which provides services to companies like Walt Disney, Canadian Housing & Mortgage Corporation, Japan Camera, Cingular Wireless and more."
Aizan’s datacenter facilities are Telco-grade. This provides their clients the utmost assurance of consistent and reliable delivery of service without fear of power loss, network interruption, hardware failure or prying eyes. (Their systems stayed up, running and serving customers throughout the entire blackout of 2003!)
Customer’s data, Aizan’s pipes, delivered in ANY manner. Consistently, simply and reliably - and with unsurpassed service excellence. This was the challenged they faced and needed to deliver on. The issue was What voice application could meet these needs and deliver a flexible solution to provide enhanced customization
“Aizan is essentially an enhanced voice application provider offering all services from a centralized platform with real-time reporting. CTI integration is imperative to the services that Aizan offers. Esna Technologies is the jewel in the Aizan watch. Esnatech has developed and provided the key CTI solution that is at the heart of our voice solution, which provides services to companies like Walt Disney, Canadian Housing & Mortgage Corporation, Japan Camera, Cingular Wireless and more."
The Telephony Office-LinX™ platform allowed them to enable a business solution for their own office as well as deliver a voice platform to build their hosted business model. It delivered Flexibility, control and speed to market are critical to Aizan's success.
With the Telephony Office-LinX platform from Esnatech, Aizan is able to rapidly expand their business model to provide a whole host of application solutions to their customers. Things like Hosted Contact Centre solutions, their Virtual Contact Centre offerings provide world-class call centre capabilities their Broadcasting capabilities solution provides the ability to communicate with a large number of individuals or groups of people virtually at the same time, and tell them about promotions, alert them with important information, conduct a survey or convey any message the customer may wish. Organization can even broadcast messages based on the geographical location of the people you wish to communicate with.
Things like simple and complex call routing and queuing solutions that provide reserve capacity to handle planned or unplanned call volume peaks, that let you intelligently distribute calls across a number of locations or that provide emergency call handling - when utility emergency occurs.
Aizan’s Advanced Voice Application built on Telephony Office-LinX™ will do all of this and much more without having to put any hardware or software on a customers premise and without the customer having to spend precious capital.
All of the solutions come with real-time & historical reporting and the ability to communicate with customers and business partners via telephone, web, email, wireless or fax.