vertical market | real estate

A challenge that faces many Real Estate brokers is assuring prompt and courteous access to their information and their business contacts.

Each outside call represents a potential business opportunity. Brokers understand the importance of handling callers quickly and efficiently. However, most experience bottlenecks and delays because of uneven incoming call loads throughout the day, and because staff is frequently busy on other calls or away from the office working with clients.

Providing superior call coverage is especially difficult. Very few realtors can afford the luxury of full-time staffing to answer phones, provide information to callers, and take messages. Many organizations find they are using valuable employees' time to provide routine information to customers or other employees.

Telephony Office-LinX™ voice applications provide real estate offices with software tools to answer callers courteously and efficiently as well as tools to direct callers to the information they need or directly to their agents. Telephony Office-LinX™ voice applications can do this whenever your staff can't take their calls, whether it's during peak daytime hours or after-hours.

You can customize any Telephony Office-LinX™ voice application and combine it with other Telephony Office-LinX™ applications with the voice applications building blocks offered:

  • Voice and Fax Bulletin Boards let your callers choose to hear prerecorded voice information and request listing documents to be sent via fax.
  • Call Routing Tables allow you to route incoming callers based on Caller ID (CLID) or personal Identification Number (PIN) to a specific agent or to unique options for that customer.
  • Reduces the need for an assistant and eliminates the number of messages by increasing capabilities for real-time connection
  • Retrieve voicemail messages while on th road, record a response, and reply to the message via e-mail
  • Single application provides voice, e-mail and fax messages, resulting in increased productivity and efficiency
  • Presence management tools offer immediate notification of availability and easy access for remote users with office staff
Benefits

By creating and combining Telephony Office-LinX™ voice applications, you can automate information processes efficiently and economically, yielding significant benefits for your organization, including the following:

  • Increase customer satisfaction. Your callers can reach the right person or information, from any touchtone telephone, 24 hours a day, regardless of time zone differences. Telephony Office-LinX lets you provide this service without busy signals, calls being placed on hold, or callers being transferred around - even during your busiest call traffic periods.
  • Telephony Office-LinX single digit menus answer calls; callers hear options that direct them to individuals or recorded information. This allows your callers to efficiently accomplish the purpose of their calls.
Telephony Office-LinX voice applications also offer substantial cost-savings and revenue-generating potential:
  • Put operator staff to best use. Because Telephony Office-LinX allows callers to route themselves to the appropriate information source or connect directly to the agents cell phone allowing operators to better service potential clients while maintaining a high level of service to your callers.
  • Multiple languages. Simultaneous support of up to 9 different languages allows you to serve your customers in the language of their choice.
  • Save time and money. Telephony Office-LinX voice or fax bulletin boards can reduce costs associated with printing and mailing documentation, instructional materials, and internal memos. Unlike printed information, information in voice and fax bulletin boards can be updated instantly by picking up the phone and changing the recorded message or storing a new fax. Telephony Office-LinX voice forms eliminate the expense of printed forms, and you can modify them quickly as needs change. Telephony Office-LinX voice applications let you continue to collect and distribute information 24 hours a day, seven days a week.