UC for google apps™

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Key features of the integration of Telephony Office-LinX™ UC with GOOGLE applications are:

Full unified messaging with GOOGLE applications, Gmail™ and your office PBX. Light up message lights in the office, initiate call notification on email and fax messaging, and the ability to login to Gmail over the phone to access, manage, and compose messages.

Integrate Google Apps with both legacy and IP-based phone systems such as Mitel, Iwatsu, Nortel, AASTRA, Cisco, Avaya, Toshiba, etc

Able to integrate multiple PBX with GOOGLE applications at the same time. Perfect for large distributed organizations with branch offices or large campus environments.

Integrates office call logs into a user Gmail folder so when users login to Gmail™ they can see who called them, time and date stamp and even duration of conversations.

The ability to automatically record office conversations and have them deposited in Gmail for full indexing, archiving.

Integrate click-to-dial from GOOGLE applications interface with the office PBX, and registered mobile devices. Users can highlight a number and call from anywhere within GOOGLE applications. This will initiate for both internal and external phone calls. Esnatech UC used intelligent least cost routing by leveraging the office PBX for all call creations.

Import GOOGLE contacts into UC server so users have remote access to contacts over the phone to initiate phone calls and message replies. This also leverages least cost routing rules of the office PBX.

contactsPresence & Instant Messaging

The Telephony Office-LinX UC gateway for GOOGLE applications is a Presence Management server integrated to your office phone system and GOOGLE services to deliver LIVE communications between voice and data networks. It enables organizations to know real-time status and availability of their workforce and provide users tools to communicate with one another instantly.

  • Presence management tools offer immediate notification of staff availability and easy access for remote users with office staff
  • Missed calls can be pulled out of voicemail even when on the road to ensure real-time connection and less messages
  • Users can identify a caller and consequently prepare for incoming calls - leading to a better customer service in the way they answer and respond to live calls.
  • Instant messaging provides real-time ability to communicate with users logged into the Internet and wireless network via SMS; both internal and external users can send messages via IP to any user in or out of the office; dramatically lowering internal communications by eliminating cell charges, LD, and internal telephone tag
  • Voice recording features caller ID so you can prioritize messages and respond immediately
Speech Enabled Find Me/Follow Me Automation & Mobility

Business has become predominately a messaging environment and those companies that figure out how to increase live interactions with customers and reduce messaging with them will deliver the competitive differentiation that will allow them to succeed in our global market place!

 

call logsTelephony Office-LinX UC gateway for GOOGLE applications links the mobile workforce to their office infrastructure through speech and presence technology enabling your workforce to answer calls LIVE in real time no matter where they may be. Leveraging speech recognition technology from Nuance, callers and employees simply say a name or department and depending on the users' availability, presence, and location, The UC gateway will connect the caller to the user in Real-time, dramatically lowering your daily messaging and vastly improving your customer satisfaction.

 

 

 

fax messageThe UC gateway for GOOGLE applications provides your business with real-time communication tools that will dramatically reduce costs, while increasing efficiency and customer satisfaction - not to mention a great return on your investment (ROI).

 
Reduce operational costs and improve organizational communication capabilities with customers, staff and suppliers.
  • Speech recognition technology streamlines access to any employee
  • Presence management tools combined with GOOGLE Talk offer accessibility to any distributed workforce
Lower your total communication costs through Esnatech UC gateway for GOOGLE applications resulting in:
  • Greater mobility and productivity tools with speech & DTMF access to messages, contacts, and presence
  • Less IT-related support than is normally required for similar applications that should be integrated together, for example, voicemail, fax mail, e-mail, auto attendant, CTI, IVR, wireless & mobility
  • Integrated fax services, a solution incorporating all fax content into your data network, eliminating annual maintenance and printing costs
Employee Mobility By:
  • Lowering cost of communicating with mobile staff while increasing their ability to access critical information leveraging speech technology such as contacts for dialing and emailing over any telephone
  • Enabling greater productivity without violating security concerns with secure wireless/unified messaging

Copyright © 2008 Esna Technologies Inc. Corporation. All rights reserved. Esnatech, the Esnatech logo, and LinX are trademarks of Esna Technologies Inc. All other company and product names are trademarks of their companies. Specifications and other information are subject to change without notice.

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Contact an Esnatech UC Specialist for more information: 1-800-565-3762 or Sales@esna.com