Careers | technical support specialist

Job Summary

The Technical Application Specialist is responsible for providing a comprehensive package of Value Added Service and ongoing technical and application support to the Esna Technologies Inc. customers and network of distributors. This individual will act as the centralized link between customers, distributors, sales representatives, QC and the Esna Technologies Inc. product line.

Responsibilities
  • Technical Telephone Support - Provide technical consultation to customers, distributors, field sales and internal personnel regarding product specifications, techniques and available substitutions pertaining to Esna products.
  • General Technical/Training Support - Ensure resolution of questions or problems, providing on-site customer visits, telephone follow-up and written documentation as required
  • Provide technical product training for customers, customer care and sales specialists. This includes on-site customer training, and web based training.
  • Maintain and update competitive/Technical Information Files and reference manuals as required
Complaint Handling
  • Document all product incident reports from customers, distributors, and internal or field personnel
  • Follow-up with appropriate QC and R & D departments to ensure complaint resolution as required
  • Document and communicate completed follow-up information to the customer to ensure complete customer satisfaction
Education and Skill Requirements
  • University degree in related field preferred
  • Minimum 2 years experience in a support role
  • Excellent written and oral communication skills
  • Must be well organized with attention to detail
  • Ability to work independently and conscientiously to make high quality decisions
  • Ability to travel across North America
  • Bilingual French/English is an asset
  • Bilingual Spanish/English is an asset
  • MCSE is an asset
  • Telephony knowledge is an asset

Esnatech offers a competitive compensation package as well as a positive, upbeat working environment. If you possess the required qualifications and are looking for a challenge in your career with a progressive, innovative telecommunications company, please forward your resume and salary requirements for immediate consideration to:

Human Resources

Esna Technologies Inc.
30 West Beaver Creek Rd., Suite 101
Richmond Hill, ON L4B 3K1

F | 905.707.9170

E | yourfutureis@esna.com

Only those candidates who qualify for a position will be contacted for an interview.